Privacy Policy

1. Who We Are

Dawnguard Plumbing (ABN: 19 460 707 568) is a licensed plumbing business based in Bossley Park NSW 2176, serving Western Sydney. We provide residential and commercial plumbing services across Fairfield, Liverpool, Smithfield, Wetherill Park, and surrounding suburbs.

When you contact us, use our website, or engage our services, we may collect certain personal information. This policy explains what we collect, why we collect it, and how we handle it.

2. What Information We Collect

We may collect the following types of personal information:

• Full name
• Phone number
• Email address
• Property or service address (for job bookings)
• Details about your plumbing issue or service enquiry
• Communications between you and Dawnguard Plumbing (calls, emails, messages)

We do not collect sensitive personal information such as financial details, health records, or government identifiers unless specifically required and consented to for a job.

3. How We Collect Your Information

We collect personal information through:

• Enquiry forms submitted on this website
• Phone calls and SMS messages to or from our business number (0452 235 402)
• Emails sent to Dawnguardplumbing@gmail.com
• In-person interactions during service visits
• Google reviews or social media mentions where you have publicly shared information

4. Why We Collect It

We only collect personal information that is necessary to:

• Respond to your service enquiry or booking request
• Schedule and carry out plumbing work at your property
• Send you a quote, invoice, or job confirmation
• Follow up on completed work or warranty matters
• Improve our services and customer experience

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Sharing Your Information

We may share your information only in the following limited circumstances:

• With subcontractors or tradespeople engaged to assist with your job (they are bound by confidentiality)
• With suppliers for the purpose of ordering parts or materials for your job
• Where required by law, regulation, or a court order
• With your explicit consent

6. Website & Cookies

Our website may use standard web technologies such as cookies and analytics tools (e.g. Google Analytics) to understand how visitors use our site. This data is aggregated and anonymous — it is not linked to your personal identity.

You can disable cookies in your browser settings at any time. Doing so may affect how some parts of this site function.

Our website contains an embedded Google Map for location reference. Google's own privacy policy applies to that embedded content. You can review Google's privacy policy at policies.google.com/privacy.

7. How We Store & Protect Your Information

Personal information is stored securely in our business systems and email. We take reasonable precautions to protect your data from misuse, interference, loss, or unauthorised access. We retain customer records for as long as necessary to fulfil the purpose for which they were collected, or as required by Australian law.

Once your information is no longer needed, we will take reasonable steps to destroy or de-identify it.

8. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct any inaccurate or outdated information
• Ask us to delete your information (subject to legal and operational obligations)
• Withdraw consent for us to contact you for marketing purposes

To exercise any of these rights, contact us using the details below and we'll respond promptly.

9. Links to Other Websites

Our website may contain links to external sites (e.g. Google Maps, Google Reviews). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we'll update the date at the top of this page. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch: